Privacy Policy

Last Updated: December 1, 2024

Joyman Controls ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://www.hle-lighting.com (the "Website") and use our products and services (collectively, the "Services"). By accessing or using the Website or Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information and non-personal information.

1.1 Personal Information

Personal information is information that identifies, relates to, describes, or can be associated with you. We may collect personal information when you voluntarily provide it to us, including but not limited to:

  • Contact information, such as your name, email address, phone number, and mailing address.
  • Inquiry details, such as the nature of your question, product interests, or project requirements (when you use our contact form or reach out to us via email/phone).
  • Billing and payment information, if you make a purchase through our Website (we do not store full payment details; these are processed by third-party payment processors).
  • Account information, if you create an account with us (e.g., username, password, and preferences).

1.2 Non-Personal Information

Non-personal information is information that does not identify you individually. We may collect non-personal information automatically when you visit our Website, including but not limited to:

  • Browser type and version, operating system, and device information.
  • IP address and geolocation (general location, not specific address).
  • Pages visited, time spent on the Website, and navigation patterns.
  • Referral source (how you found our Website, e.g., search engine, social media, or other website).

This information is collected using cookies, web beacons, and other tracking technologies. For more information about cookies, see Section 5 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries, provide technical support, and address your needs (e.g., answering product questions, providing quotes, or assisting with installation).
  • To process and fulfill orders (if applicable), including sending order confirmations and updates.
  • To improve our Website and Services, including analyzing user behavior, identifying areas for improvement, and optimizing content and functionality.
  • To communicate with you about our products, services, promotions, and updates (you can opt out of marketing communications at any time).
  • To comply with legal obligations, such as tax, accounting, and regulatory requirements.
  • To protect the security and integrity of our Website and Services, and to prevent fraud or unauthorized activities.

3. How We Disclose Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information in the following circumstances:

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in operating our Website, processing payments, delivering services, or conducting business operations (e.g., payment processors, email service providers, and web hosting companies). These service providers are only permitted to use your information to perform the services we request and are obligated to protect your information.
  • Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: If we are involved in a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our Website if such a transfer occurs and ensure that the receiving party complies with this Privacy Policy.
  • With Your Consent: We may disclose your information with your explicit consent for a specific purpose.

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Implementing secure socket layer (SSL) encryption for data transmitted between your browser and our Website.
  • Using secure servers and access controls to protect stored information.
  • Regularly updating our security protocols and software to address emerging threats.
  • Limiting access to personal information to authorized employees and service providers who need it to perform their job functions.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information, and you provide your information at your own risk.

5. Cookies and Tracking Technologies

Our Website uses cookies and other tracking technologies (e.g., web beacons, pixel tags) to collect non-personal information and improve your user experience. Cookies are small text files that are stored on your device when you visit a website.

  • Essential Cookies: These cookies are necessary for the Website to function properly. They enable basic features such as page navigation and access to secure areas of the Website. You cannot disable these cookies without affecting the functionality of the Website.
  • Analytics Cookies: These cookies help us analyze how users interact with the Website, including which pages are visited most often and how long users spend on each page. This information helps us improve the Website’s design and functionality.
  • Marketing Cookies: These cookies are used to track your activity on the Website and deliver personalized marketing content (if you have consented to such cookies).

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect the functionality of the Website. For more information about cookies, visit www.allaboutcookies.org.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

  • Access: You may request access to the personal information we hold about you. We will provide you with a copy of your information, subject to applicable law.
  • Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
  • Deletion: You may request that we delete your personal information, subject to applicable legal obligations (e.g., we may need to retain certain information for tax or accounting purposes).
  • Opt-Out of Marketing Communications: You may opt out of receiving marketing emails from us by clicking the "unsubscribe" link in the email or contacting us directly. Opting out will not affect non-marketing communications (e.g., order confirmations, technical support).

To exercise any of these rights, please contact us using the information provided in Section 8 below. We will respond to your request within a reasonable timeframe, as required by law.

7. Children’s Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. We will notify you of any material changes by posting the updated Privacy Policy on our Website and updating the "Last Updated" date at the top. Your continued use of the Website or Services after the updated Privacy Policy is posted constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at: